Customer Care

Customer Care, Exceptional Service, Every Time. 
That’s our commitment to you.

 
Big Island Volcano Tour expert Concierge is the face of our Hawaii travel company and the core of our customer satisfaction.
 
In short, our local expert concierge department provides daily support to our guests. We listen, learn and gather the guest wants for their Hawaii vacation. The local experts team research and use their local experience and know-how to suggest the best Hawaii vacation experiences for our guests, which we know meets our guests needs and makes them loyal customers.
 
The primary objective of the local expert concierge department is to assist in planning the best Hawaii vacation, and support and assist our guests in anything they might need and want while in their Hawaii Vacation. 
 
The team works closely with other departments such as operation, tour guides, dispatch, and our partners to streamline communications and deliver the best Hawaii vacation.
 
LIVE CHAT
Try our Live Chat available within our sites.
 
CALL US
Reach a representative at 808-589-0454
 
EMAIL US
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Our clients' needs come first. Our focus and commitment is to learning all that we can about your want and need for your Hawaii vacation. 
 
Our team aims to follow these by making sure our guests are truly the center of our universe as they experience Hawaii and reconnect with their spouses, family and friends. We strive to serve each guest with an unparalleled level of personal service and attention. We take your Hawaii vacation personal. 
 
It’s that attention to details, genuine Aloha Spirit of Hawaii's hospitality and the human element that sets us apart and ensures you get the best Hawaii vacation at the best price. 
 
 We go far and beyond simply being responsive to our guests’ needs and want. We have a strong commitment to planning the perfect Hawaii vacation itinerary. We want you to love our Hawaii vacation packages and Hawaii tours and activities.
 
Every guest is a valued member of our Ohana (family). We are committed to working hard, having fun while doing it and creating lasting relationships with our guests.  
 
Pete Sherbrick - Director of Operations
As Director of Operations Pete is responsible for leading a highly motivated team whose main focus is putting the highest quality product on tour each day and offering exceptional service in the call center as well. Bringing over a decade of successful sales and marketing experience in the Hawaii region.
Hau'oli Lau - Dispatch Mgr
Hau'oli brings a wealth of knowledge to the team as the longest tenured employee at Discover Hawaii Tours. Having worked in all departments she has found her greatest attributes to the team in dispatch where she quarterbacks the operation and ensures all operational staff are on the same page each day. Rain or shine, 5am or 10pm Hauoli brings a great work ethic and bright smile to the office each and every day. 
 
 
Tanya Afoa - Lead Concierge
Tanya brings a great attitude and big smile to the office every day. She's the quarterback of the call center helping to ensure we're offering great service in a timely and efficient manner every day. Her attention to detail is second to none when problem solving an issue. She will always go the extra mile for our clients and they're gratitude is a testament to her efforts. 
 
Reed Tamashiro - Local Expert Concierge
Reed is one of our most highly motivated concierges always making sure to leave no leaf unturned when planning amazing experiences for his clients. A master vacation planner, he has a unique ability to work with a client's time and budget, however limited or maxed out they're looking to go. Reed will make it unforgettable. A food enthusiast as well, he's often making the rest of the office hungry while describing to his clients the best places to eat and what they need to sample. 
 
Samantha Johnson - Local Expert Concierge
Samantha is extremely passionate about Hawaii and takes great pride in being able to plan amazing experiences for all of her guest.  She love of the outdoors and enjoys the opportunity to share her home state with each of our guests.
 
Lan Navares - Local Expert Concierge
One of the nicest people you will ever meet or have a conversation on the phone with, Lan is the head "Mom" at our company  When she isn't busy planning a dream vacation she's making her rounds around the office with a big smile wishing everyone a good day offering them a snack so no one goes hungry. 


Della Verano - Local Expert Concierge
Della brings many many years of experience planning vacations to Hawaii for people from all over the world. Every day she brings a bright smile and affectionate personality that can be seen in the office and felt by her clients over the phone. When it comes to planning the perfect vacation or experience Della is a true local expert. When she's not busy planning dream vacations Della can be found fishing along the shoreline; where?? That's a secret!